Theme: Resilience by Design

Managing risk is an essential aspect of creating value in an IT service management (ITSM) environment. Implementing and controlling risk in an ITSM environment is not only a good business practice, it can also be a regulatory requirement.
Attend this webinar to learn about managing risk referencing the ITIL 4 Practice Guide (2020).

Yves D‡vila shares how this consulting firm has implemented strategies to increase resilience. Yves is the Executive Director and Regional Leader of the business continuity practice at Protiviti Member Firm Peru SAC, a firm specializing in internal auditing, risk and business consulting.
Attend this webinar and learn how to implement strategies to increase resilience using an interactive question and answer approach.

Leadership can make or break an organizationÕs future, especially in turbulent times. Few strategic challenges are more compelling than identifying, developing and properly positioning the leaders of tomorrow. Successful organizations embed leadership responsibility at all levels, and invest heavily in leadership development.
With the psychological and emotional role that leaders need to play if they are to optimize morale and productivity during turbulent times, it is more important than ever that organizations understand the four leadership behaviors that are critical during times of uncertainty and change.

If itÕs taught us nothing else, the COVID-19 pandemic has provided the business case for leaders to move from defensive risk management to a forward-looking stance based on strategic resilience. The pandemic crisis has dramatically illustrated the short-sightedness of focusing on a small number of well-defined risks and the need to instead create a long-term strategy to successfully navigate in a world where there is a dynamic pace of change.
Attend this webinar and learn how to move to a broader mandate of integrating the risk function with other core functions to enable a more holistic resilience strategy.

The coming together of minds from different teams and departments allows you to innovate, bring fresh perspectives, and strive towards shared goals. Relying on a single person or group of people to drive innovation excludes the input of different perspectives. Cross-functional collaboration drives progress across business units and departments.
Attend this webinar and learn how to use cross-functional teams to increase engagement, create a sense of purpose, and streamline work processes.

Traditional risk management is no longer an adequate activity to fully understand threats to critical environments such as data centers. With risks including increased demands to power land, and water, combined with supply chain disruptions, managing risk has become much more difficult. The increase in demand for ÒEverything as a ServiceÓ (XaaS) has also complicated this process.
Attend this webinar and learn more about the new risk environment in data centers and other critical environments.

An incident response capability can be applied to any function within an organization as well as when the incident requires shared response between organizations, between organizations and government, and between governments.
Attend this webinar and learn how to build an incident response capability that can be applied to any function and across multiple functions within an organization ensuring it operates as a single unified response system.

An organization in crisis faces many grave threats. Employees can be in physical danger. Buildings can fall. Customers can be lost. But the most serious threat is and always will be the threat to the organizationÕs most important asset Ð its reputation.
To protect the organization from reputation threats requires careful, thoughtful, detailed planning and a methodology for inculcating a culture of crisis preparedness.
In this webinar, you will learn how to prepare the organization for inevitable threats to reputation, execute the crisis communications plan, then, when the crisis has passed, assess and do what must be done before the next threats occur.

The world is facing new evolving security challenges and the updated ISO 27001:2022 standard published in October 2022 reflects those challenges by aiming to protect the confidentiality, availability, and integrity of organizationsÕ information assets. The new versionÕs complete title is ISO/IEC 27001:2022 Information Security, Cybersecurity and Privacy Protection.
Attend this webinar to learn about the changes to Annex A and updates of its clauses and how to use it to prove the strength of your security posture to prospects and customers in global markets.

A crisis management capability is required to manage the increasing challenges of leading organizations during times of uncertainty. Lessons learned after almost 3 years of managing the changes due to the pandemic, have taught us all the importance of having a strong crisis management capability.
Attend this webinar and learn how to increase your organization’s crisis management capability including what should be included in every crisis management and communication plan.

The global pandemic has demonstrated to us all the importance of resilience community systems. The resilience of your community – large or small – impacted businesses, social systems, health systems, goverments, and public services. And the resilience of each of these systems impacted the people who live there.
Attend this webinar to learn more about the social, environmental, and economic challenges faced by communities and what types of strategic initiatives community leadership should consider in order to ensure they are prepared to meet them.

There is a lot of talk in the marketplace about resilience and how to increase the resilience of your organization, but much of it is focused on very narrow aspects – often as a sales pitch where the purchase of a specific product will solve all your problems.
ICOR’s Organizational Resilience Capability Assessment (ORCA) was developed to help leaders identify their organization’s strengths and weaknesses through a strategic lens and to provide a baseline for determining how to implement specific strategies to increase their capabilities.
Attend this webinar for a sneak peak at the ORCA tool and participate in a “short-assessment” of your organization’s strengths and weaknesses.