Leadership & Experts

Al is a Manager at Ernst & Young focused on organizational resilience. He has over 25 years of risk management and business continuity consulting experience. Prior to DQL, Al was the Consulting Director at Fairchild Consulting. He also served as a senior consultant with SunGard Availability Services and Strohl Systems. Prior to that, he was a Risk Management Consultant at Zurich Insurance Group in their Wall Street office and in their US Headquarters. He has authored numerous industry magazine articles and conducted numerous training sessions on a variety of risk management and business continuity topics. He has been a featured international speaker in a variety of forums including Conference presentations at DRJ, Continuity Insights, NEDRIX and the Discover Card annual BCP summit. His article on utilizing Social Media in Disasters was published by Forbes.

He has earned the MBCP certification and is also a Certified Organizational Resiliency Manager and Supply Chain Risk Associate through the International Consortium of Organization Resilience (ICOR) as well as an Associate Fellow of the Business Continuity Institute (AFBCI). He has recently been appointed to the ICOR Governing Board. He has earned the Associate in Risk Management (ARM) and Associate in Loss Control Management (ALCM) designations as well as being an ISO 22301 Lead Auditor. Al has also been recognized by the State of Delaware for Outstanding Contributions to their annual exercise program.

Andrew is an independent consultant specializing in offering training and consultancy services in business continuity management and crisis management related subjects. Between April 2007 and September 2018, he was the founder and sole director of DRBCM Associates Pte Ltd.

Prior to April 2007, he was the regional head of Business Continuity Management in Deutsche Bank supervising the program in 17 countries across the Asia Pacific region. Over the 8-1/2 years, he had helped to build a team of 12 full-time BCM staff physically based in five countries and collectively covered all the countries under his jurisdiction.

Out of a total of over 28 years in the banking industry, he spent close to 10 years in the area of business continuity management and another 17 years in the area of global markets trading and operations.

Between 2008 and 2009, as the Principal Trainer for DRI Singapore, he was tasked with preparing more than 200 participants (over 19 classes) for their BCM qualifying examinations leading up to professional certification with Disaster Recovery Institute International.

Since January 2010, he took on the role of Asia Campus Director for The ICOR University coordinating the marketing as well as being its main trainer in the Asia Pacific region in BCM and crisis management and communications subjects. He is an ISO 22301 Lead Auditor and with effect from June 10 2014, he was appointed to the Board of Directors at The ICOR.

He was one of the mentors with the Singapore Business Federation in the early years of the National BCM Program and since then had helped a number of organizations implement their programs and leading them through third-party BCM readiness certification.

He is also a regular speaker at BCM related conferences and workshops sharing his experiences with the industry. He had taught BCM as well as crisis management & communications courses to participants from all industries in Singapore, Malaysia, Philippines, Thailand, South Korea, Oman, the United Arab Emirates, Pakistan and The Russian Federation as well as being one of the main instructors for the BCM Training Program of The Association of Banks in Singapore since its inception in 2006.

Andrew has been credentialed with the Certified Organizational Resilience Professional (CORP) by The ICOR University with recognition in Business Continuity Management, Crisis Management & Communications, Audit and Legal Compliance as well as Supply Chain Risk Management.

Arlene is a DRII Certified Business Continuity Professional (CBCP) with 25 years of program and organizational development experience with businesses of varied types, from one person start-ups to Fortune 500 companies, and across a broad range of industries. She has focused exclusively on business continuity and disaster recovery initiatives for the last 15 years, serving as the Director of Corporate Business Continuity Management for National Life Group, a diversified group of financial management services and insurance companies.

Arlene’s current engagement is as the Lead Consultant and Principal for ContinuityWorks LLC, a business continuity management services company that specializes in mentoring, training, and supporting business owners and business continuity leaders through the BC Program development and implementation process.

More than 30 years of experience in power generation, manufacturing, packaging, third party auditing and consultancy industries.

As the Managing Partner & CEO of PDCA Group, Basem leads one of fastest growing and most regarded consultancy firm in Middle East based from the regional office in United Arab Emirates, focused on working with customers to implement smart consultancy solutions for their tomorrow’s challenges.

Before joining PDCA Group, Basem worked for Lloyd’s Register Quality Assurance for almost 20 years, during which he progressed his career from a lead auditor and lead tutor of management system standards to a Regional Director of South Asia, Australia, Middle East & Africa area, and the last position held was the Global Head of Training & Improvement Services. During his work with Lloyd’s Register, he led the development and deployment of the Global Star Rating System in cooperation with the Prime Minister Office of the United Arab Emirates; a program that was designed and launched to measure and enhance the efficiency, effectiveness, and resilience of government service centres while focusing on customer experience.

Basem is a lead examiner of business excellence and management system standards, and a guest speaker in many forums and conferences on the topics of organizational resilience, business excellence, management systems and customers experience.

Bryon is a Global Director of Critical Environments Training for JLL – Jones Lang LaSalle. He started his career in the Navy Nuclear Power program where he first learned what mission critical is all about. Bryon immediately showed aptitude towards training at his first station about the USS Hawkbill – a nuclear powered submarine – where he was placed in charge of training, drills and preparation for evaluation by Naval Reactors. His next station was no different – Bryon was placed in charge of training and development of the nuclear maintenance team about the USS Samuel Gompers – a destroyer tender. He left the military with Honors and a new found appreciation for critical operations.

Bryon took his military background and knowledge and applied this to building operations and maintenance. He has spent the majority of his career in the pursuit of perfecting the processes and attaining the knowledge that are central to his understanding of the training needed to keep mission critical systems up and running. Among his list of expert qualification include a diverse understanding and qualifications – including:

20+ Years of Experience in Engineering Services Delivery
LEED® Accredited Professional since May 2009
Graduated with Honors with a Bachelor of Science in Business Management
Certified Building Owners and Managers Institute SMT/SMA
Oregon limited maintenance electrical license (LME)
8 Years U.S. Navy Nuclear Power Program (Submarines)

Velviyan Technologies Limited, UK is a consulting firm started with the ideas of young fresh minds with in-depth experience from Information Technology in emerging startup business with vision of affordable digital transformation solutions, learning & development which could offer unique Information Technology Consulting as services in modern IT Era.

Sourav is actively engaged to create SkillEarn – an emerging Ed-Tech company and proud Training Partner of ICOR and enables Training, L&D and Learning Management System related Consulting Services across domain areas that are of high relevance today.

An Engineer and Management professional holds many certification including MBCI.

With more than 2 decades of experience and associated with brands like General Electric, Xerox, Microsoft, Intel, Accenture and Genpact. During his professional journey, has led projects/assignments and exposed to global work culture in the USA, South Africa, Malaysia and Middle East. His core areas of expertise have been in Business Continuity, Disaster Recovery Planning, Outsourcing, Strategy Planning, Change Management, Contact Centre Operations, IT Operations and Project Management across industry domains like ITES, Semiconductor, Insurance, Hospitality, Manufacturing, Government and Energy sector.

Jesús E. (Nesty) Delgado-Morales, BSCE, MPM, BCCS, with more than 20 years of professional experience, is the President of OKA Project Management & Strategic Leadership LLC, who provide consulting services in Project Management, Strategic Leadership, Emergency Management, Business Continuity and Organizational Resilience to several private institutions, NGO’s, credit unions, and municipalities in Puerto Rico, the Dominican Republic and the Spanish-speaking community in the United States.

Nesty is a graduate of the University of Puerto Rico, Mayagüez Campus, with a Bachelor’s degree in Sciences of Civil Engineering and a concentration in Project Management. Currently, he is pursuing a Master’s degree in Design & Project Management at the Internation Iberoamerican University (UNINI).

He is Board Certified as Master Project Manager by the American Academy of Project Management, a Project Management for Development Professional (PMD Pro) certified by APMG International, and a Business Continuity Certified Planner (BCCP) & BC Certified Specialist (BCCS) by the Business Continuity Management Institute. He is also certified as a Master Military Emergency Management Specialist by the SGAUS MEMS Academy.

Nesty is a member of the Business Continuity Institute; the BCM Institute, the Disaster Recovery Institute, the All-Hazards Incident Management Teams Association, ICOR and an associate member of the American Society for Civil Engineers.

Delgado is an honorably retired Colonel (O6) from the Puerto Rico Air State Guard-PR National Guard, where he held multiple command and leadership positions, and where he developed as a subject matter expert in Project Management, Emergency Management (ICS-NIMS), Military Support to Civil Authorities (MSCA) & Continuity of Operations (COOP).

DCEP (Data Center Energy Practitioner) and HVAC Specialist Certified by the LNBL Data Center Energy Efficiency Specialization Center (University of California Berkley Laboratories) and DOE (US Department of Energy). CEA, CEM, CEE, CET (Auditor, Manager, Engineer and Specialist in Operation and Maintenance of Critical Environments)

Postgraduate in Business Administration and Marketing from ESPM and in Systems Analysis from CPIM. Graduated in Electrical Engineering from Mackenzie University and in Telecommunications from Federal Technology School of Sao Paulo.

He is currently a Director at Top Tier Infrastructure, a company of solutions and services for mission critical and data centers and ICOR Training Partner in Brazil. He has been working in the IT and Technology market for about 30 years in projects, auditing, website deployment in Brazil, Latin America and the USA as a specialist and executive in companies such as IBM, AT&T, NCR, Panduit, and BICSI.

Today he serves consulting, advisory, evaluation and training projects for professionals in the main Data Centers in Brazil and Latin America, such as IBM in Brazil, Banco Itaú Unibanco – CTMM, Banco Santander – CTC, Porto Seguro and UOL, Senac SP, among others. Speaker at several local and international events in the sector, he participated in the worldwide group of “Zero Outage”, coordinated by the IBM Global Data Center team and has the main service providers and global operators of more than 200 Data Centers and Critical Mission facilities.

Author of technical articles for specialized magazines, he was a speaker at several national and international events in the areas of Telecom, IT and Data Center.

Executive Vice-President of Premier Continuum, Marie-Hélène is a seasoned practitioner, with more than 15 years of experience in supporting public and private organizations in setting up, exercising, maintaining and evaluating their business continuity program. Having worked with executives and senior managers, Marie-Hélène is known for her presentation skills and her impeccable methodologies.

For the last decade, she has trained hundreds of professionals in North America and Europe, in English and French. She is a great coach, willingly sharing knowledge and helping the development of her clients. To promote the art and science of business continuity and contribute to thought leadership, she is the volunteer President of BCI Canada Chapter and a member of the ISO Technical Committee on Security and Resilience.

Organizational Resilience Senior Consultant, with more than 18 years of experience, Industrial Engineer and Specialized in Information Systems of the Universidad de Los Andes (Bogota, Colombia); certified as ISO22301 Lead Auditor and ICOR training partner, as well as MBCI by BCI (UK), MBCP, Risk Manager and CyberResilience Professional by DRII. He is the CEO, Marketing and Sales Director, and Sr Consultant of iteam, a Colombia-based company he started in 2004 that delivers Resilience Services focused on Business Continuity, Information Security, and Risk Management under GRC concepts for the Latin-American region.

He was also the president of the Latin-American Continuity Association, ALCONT (because its words in Spanish), founded in 2010. He left this position in May 2012, when his period ended; nowadays is one of the experts of the ISO TC292 representing ICOR and collaborates with ICONTEC as part of the national committee of Societal Security of Colombia.

Sourav is actively engaged to create SkillEarn – an emerging Ed-Tech company and proud Training Partner of ICOR and enables Training, L&D and Learning Management System related Consulting Services across domain areas that are of high relevance today.

An Engineer and Management professional holds many certification including MBCI.

With more than 2 decades of experience and associated with brands like General Electric, Xerox, Microsoft, Intel, Accenture and Genpact. During his professional journey, has led projects/assignments and exposed to global work culture in the USA, South Africa, Malaysia and Middle East. His core areas of expertise have been in Business Continuity, Disaster Recovery Planning, Outsourcing, Strategy Planning, Change Management, Contact Centre Operations, IT Operations and Project Management across industry domains like ITES, Semiconductor, Insurance, Hospitality, Manufacturing, Government and Energy sector.

Yves Dávila is Managing Director at Protiviti Peru and he leads the BCM and Business Resilience Practice. He has more than 20 years of professional experience. He has led several projects with clients from countries such Mexico, Guatemala, El Salvador, Costa Rica, Panama, Dominican Republic, Colombia, Venezuela, Ecuador, Peru, Chile and Argentina, and in various industries such as Banking, Mining, Gas and Oil, Electricity, Telecommunications, among others.

His experience includes projects related to the establishment of BCMS, Business Impact Analysis, Risk Assessment, Business Continuity Plans, Disaster Recovery Plans, Emergency Response Plans, Incident Management Plans and Communication in Crisis, Maturity Levels Assessment, as well as Business Continuity Exercises, and Personnel Training and Awareness Programs, among others.

Yves holds the MBCI, CBCP, ISO 22301 Implementer and Lead Auditor Certifications and he is a BCMM Maturity Model Assessor. He is an instructor of the BCI certification courses, BCMM Maturity Model Advisor, ISO 22301 Implementation and Organizational Resilience from ICOR. He is also Chairman of the Editorial Advisory Board of DRJ (Disaster Recovery Journal) en Espanol, the most important magazine in Spanish for Business Continuity and Organizational Resilience.