Resilience by Design

In more resilient organizations, knowledge and information is recognized as a critical resource of the organization. The organization values information, knowledge and learning. Learning from experience and from each other is encouraged.
They encourage the creation and sharing of lessons learned about success and failure and promote the adoption of better practice. They encourage their people to communicate their ideas both vertically and horizontally in the organization and to share knowledge and information in a timely manner to enable effective decision-making.
Attend this session to gain an understanding of how to promote a mindset of continuous learning. We will help you answer the question, ÒHow can I foster and environment of open communication that provides opportunities for learning and sharing knowledge?Ó

OrganizationÕs should identify and implement systems to anticipate, plan, and respond to recognized and emerging risks so that they individually and collectively contribute to the organization’s purpose and the protection of what it values – eliminating siloes.
More resilient organizations ensure that its systems that manage risk are sufficiently robust and effective to respond to changes. They have the capability to consistently deliver on their commitments under changing circumstances and to adapt their operations to effectively manage risk.
Attend this session to understand how to increase preparedness and reduce risk. We will help you answer the question, ÒHow can I ensure that I am reducing risk for my organization?

More resilient organizations implement systems to increase workforce capacity to handle stress, increase engagement, and manage during times of continuous change. Resilient employees embody health on multiple levels. They avoid illness, maintain productivity and operate with mental toughness.
The relationship between resilience, stress, and competitive advantage in todayÕs marketplace, makes it imperative that leaders understand how to increase the resilience of their workforce. In a resilient workforce, continuous change ceases to be debilitating and becomes fuel for continuous performance improvement.
Attend this session to understand the importance of increasing the resilience of your employees. We will help you answer the questions, ÒDoes our organization reward and recognize performance? Do we nurture and retain talent? Do we reduce stress and provide opportunities for learning?Ó

More resilient organizations build both agile and flexible systems that enable them to respond faster to changing conditions, to improve efficiency, and enhance customer satisfaction. More resilient organizations are structured and designed for both high performance and managing change.
It allows those responsible for responding to and managing an incident to switch from one design to another if needed in order to work in a more agile and flexible manner.
Attend this session to gain an understanding of the impact of your organizationÕs structure and design and how to implement agile ways of working wherever possible. We will help you answer the question, ÒHow can I operate in a more agile manner and successfully manage change?Ó

An organizationÕs culture governs how management, employees and stakeholders behave, act, and perform their jobs. Culture is often expressed in membersÕ self-image, inner workings, and future expectations.
ItÕs how individuals identify themselves with an organization. It illustrates how a team can work towards achieving desired goals. Culture is what enables a competitive advantage to sustain and grow over time Ð or what derails it.
Attend this session to gain an understanding of what is required to ensure you have a culture that can successfully manage during times of constant change and uncertainty. We will help you answer the question, ÒWhat is my role in strengthening my organizationÕs culture?Ó

More resilient organizations know who they are and what they stand for. A shared purpose is the glue that holds the organization together. Purpose helps attract people to join an organization, remain there, and to thrive.

Organizational resilience is enhanced when there is a clearly articulated and understood purpose, vision, and values that provide clarity to decision-making and activities at all levels of the organization.

Attend this session to learn how having a strong identity is an essential aspect to building a more resilient organization and serves as a tool that unites the organization’s people around its purpose. We will help you answer the question of why you should be part of the journey.

The behavior of an organizationÕs leaders is a key contributor to how it determines and implements its resilience strategies. Building a more resilient organization requires leaders who develop and encourage others to lead under a range of conditions and circumstances, including during periods of uncertainty and disruptions.
Attend this learning session to gain an understanding of the attributes, capabilities, and behaviors required for those leading in increasing an organizationÕs resilience. We will help you answer the question, ÒHow can I be a better leader in resilience?Ó

Top management is responsible for the governance and accountability of building the organization’s resilience capability. They should determine the strategy and objectives for organizational resilience and develop measurement criteria to be used to monitor and evaluate the status of the organization resilience attributes, capabilities, and behaviors.
Enhancing resilience should be a strategic organizational goal, and as such, the organization’s leaders must be committed to a sustained focus on organizational resilience.
Attend this learning session to understand what is required by top management to build a more resilient organization. We will help you answer the question, ÒWhat should be the focus of our resilience strategy?Ó

Organizations face the increasing challenge of managing change at a rate not seen before, while also experiencing crises that occur more often, last longer, are more complex, and have the potential to significantly impact the organizationÕs survival.
Being able to respond both quickly and effectively to change and uncertainty is a capability required of all organizations. We must learn to adapt in the face of diverse challenges Ð to build their resilience in an uncertain world.
Attend this learning session to gain an understanding of ICORÕs resilience frameworks and models as well as to review the results of ICORÕs 2023 Snapshot Assessment of Resilience Strategies, Capabilities, & Behaviors. This session serves as the kick-off for the 2024 series.

Having an operations & maintenance (O&M) program with written procedures and effective people training, determines to a large degree how well a data center lives up to its design intent.
The Facility Operations Maturity Model (FOMM) is a useful method for determining how effective that program is, what might be lacking, and for benchmarking performance to drive continuous improvement throughout the life cycle of the facility.
Attend this webinar and learn from experts from Top Tier Infrastructure in Brazil who will use a case study approach to share the most common findings of this assessment.

Managing risk is an essential aspect of creating value in an IT service management (ITSM) environment. Implementing and controlling risk in an ITSM environment is not only a good business practice, it can also be a regulatory requirement.
Attend this webinar to learn about managing risk referencing the ITIL 4 Practice Guide (2020).

Yves D‡vila shares how this consulting firm has implemented strategies to increase resilience. Yves is the Executive Director and Regional Leader of the business continuity practice at Protiviti Member Firm Peru SAC, a firm specializing in internal auditing, risk and business consulting.
Attend this webinar and learn how to implement strategies to increase resilience using an interactive question and answer approach.