More resilient organizations build both agile and flexible systems that enable them to respond faster to changing conditions, to improve efficiency, and enhance customer satisfaction. More resilient organizations are structured and designed for both high performance and managing change.
It allows those responsible for responding to and managing an incident to switch from one design to another if needed in order to work in a more agile and flexible manner.
Attend this session to gain an understanding of the impact of your organizationÕs structure and design and how to implement agile ways of working wherever possible. We will help you answer the question, ÒHow can I operate in a more agile manner and successfully manage change?Ó

An organizationÕs culture governs how management, employees and stakeholders behave, act, and perform their jobs. Culture is often expressed in membersÕ self-image, inner workings, and future expectations.
ItÕs how individuals identify themselves with an organization. It illustrates how a team can work towards achieving desired goals. Culture is what enables a competitive advantage to sustain and grow over time Ð or what derails it.
Attend this session to gain an understanding of what is required to ensure you have a culture that can successfully manage during times of constant change and uncertainty. We will help you answer the question, ÒWhat is my role in strengthening my organizationÕs culture?Ó

More resilient organizations know who they are and what they stand for. A shared purpose is the glue that holds the organization together. Purpose helps attract people to join an organization, remain there, and to thrive.

Organizational resilience is enhanced when there is a clearly articulated and understood purpose, vision, and values that provide clarity to decision-making and activities at all levels of the organization.

Attend this session to learn how having a strong identity is an essential aspect to building a more resilient organization and serves as a tool that unites the organization’s people around its purpose. We will help you answer the question of why you should be part of the journey.

The behavior of an organizationÕs leaders is a key contributor to how it determines and implements its resilience strategies. Building a more resilient organization requires leaders who develop and encourage others to lead under a range of conditions and circumstances, including during periods of uncertainty and disruptions.
Attend this learning session to gain an understanding of the attributes, capabilities, and behaviors required for those leading in increasing an organizationÕs resilience. We will help you answer the question, ÒHow can I be a better leader in resilience?Ó

Top management is responsible for the governance and accountability of building the organization’s resilience capability. They should determine the strategy and objectives for organizational resilience and develop measurement criteria to be used to monitor and evaluate the status of the organization resilience attributes, capabilities, and behaviors.
Enhancing resilience should be a strategic organizational goal, and as such, the organization’s leaders must be committed to a sustained focus on organizational resilience.
Attend this learning session to understand what is required by top management to build a more resilient organization. We will help you answer the question, ÒWhat should be the focus of our resilience strategy?Ó

Organizations face the increasing challenge of managing change at a rate not seen before, while also experiencing crises that occur more often, last longer, are more complex, and have the potential to significantly impact the organizationÕs survival.
Being able to respond both quickly and effectively to change and uncertainty is a capability required of all organizations. We must learn to adapt in the face of diverse challenges Ð to build their resilience in an uncertain world.
Attend this learning session to gain an understanding of ICORÕs resilience frameworks and models as well as to review the results of ICORÕs 2023 Snapshot Assessment of Resilience Strategies, Capabilities, & Behaviors. This session serves as the kick-off for the 2024 series.

Having an operations & maintenance (O&M) program with written procedures and effective people training, determines to a large degree how well a data center lives up to its design intent.
The Facility Operations Maturity Model (FOMM) is a useful method for determining how effective that program is, what might be lacking, and for benchmarking performance to drive continuous improvement throughout the life cycle of the facility.
Attend this webinar and learn from experts from Top Tier Infrastructure in Brazil who will use a case study approach to share the most common findings of this assessment.

Managing risk is an essential aspect of creating value in an IT service management (ITSM) environment. Implementing and controlling risk in an ITSM environment is not only a good business practice, it can also be a regulatory requirement.
Attend this webinar to learn about managing risk referencing the ITIL 4 Practice Guide (2020).

Yves D‡vila shares how this consulting firm has implemented strategies to increase resilience. Yves is the Executive Director and Regional Leader of the business continuity practice at Protiviti Member Firm Peru SAC, a firm specializing in internal auditing, risk and business consulting.
Attend this webinar and learn how to implement strategies to increase resilience using an interactive question and answer approach.

Leadership can make or break an organizationÕs future, especially in turbulent times. Few strategic challenges are more compelling than identifying, developing and properly positioning the leaders of tomorrow. Successful organizations embed leadership responsibility at all levels, and invest heavily in leadership development.
With the psychological and emotional role that leaders need to play if they are to optimize morale and productivity during turbulent times, it is more important than ever that organizations understand the four leadership behaviors that are critical during times of uncertainty and change.

If itÕs taught us nothing else, the COVID-19 pandemic has provided the business case for leaders to move from defensive risk management to a forward-looking stance based on strategic resilience. The pandemic crisis has dramatically illustrated the short-sightedness of focusing on a small number of well-defined risks and the need to instead create a long-term strategy to successfully navigate in a world where there is a dynamic pace of change.
Attend this webinar and learn how to move to a broader mandate of integrating the risk function with other core functions to enable a more holistic resilience strategy.

The coming together of minds from different teams and departments allows you to innovate, bring fresh perspectives, and strive towards shared goals. Relying on a single person or group of people to drive innovation excludes the input of different perspectives. Cross-functional collaboration drives progress across business units and departments.
Attend this webinar and learn how to use cross-functional teams to increase engagement, create a sense of purpose, and streamline work processes.