The behavior of an organizationÕs leaders is a key contributor to how it determines and implements its resilience strategies. Building a more resilient organization requires leaders who develop and encourage others to lead under a range of conditions and circumstances, including during periods of uncertainty and disruptions.
Attend this learning session to gain an understanding of the attributes, capabilities, and behaviors required for those leading in increasing an organizationÕs resilience. We will help you answer the question, ÒHow can I be a better leader in resilience?Ó

Top management is responsible for the governance and accountability of building the organization’s resilience capability. They should determine the strategy and objectives for organizational resilience and develop measurement criteria to be used to monitor and evaluate the status of the organization resilience attributes, capabilities, and behaviors.
Enhancing resilience should be a strategic organizational goal, and as such, the organization’s leaders must be committed to a sustained focus on organizational resilience.
Attend this learning session to understand what is required by top management to build a more resilient organization. We will help you answer the question, ÒWhat should be the focus of our resilience strategy?Ó

Organizations face the increasing challenge of managing change at a rate not seen before, while also experiencing crises that occur more often, last longer, are more complex, and have the potential to significantly impact the organizationÕs survival.
Being able to respond both quickly and effectively to change and uncertainty is a capability required of all organizations. We must learn to adapt in the face of diverse challenges Ð to build their resilience in an uncertain world.
Attend this learning session to gain an understanding of ICORÕs resilience frameworks and models as well as to review the results of ICORÕs 2023 Snapshot Assessment of Resilience Strategies, Capabilities, & Behaviors. This session serves as the kick-off for the 2024 series.

Having an operations & maintenance (O&M) program with written procedures and effective people training, determines to a large degree how well a data center lives up to its design intent.
The Facility Operations Maturity Model (FOMM) is a useful method for determining how effective that program is, what might be lacking, and for benchmarking performance to drive continuous improvement throughout the life cycle of the facility.
Attend this webinar and learn from experts from Top Tier Infrastructure in Brazil who will use a case study approach to share the most common findings of this assessment.

Managing risk is an essential aspect of creating value in an IT service management (ITSM) environment. Implementing and controlling risk in an ITSM environment is not only a good business practice, it can also be a regulatory requirement.
Attend this webinar to learn about managing risk referencing the ITIL 4 Practice Guide (2020).

Yves D‡vila shares how this consulting firm has implemented strategies to increase resilience. Yves is the Executive Director and Regional Leader of the business continuity practice at Protiviti Member Firm Peru SAC, a firm specializing in internal auditing, risk and business consulting.
Attend this webinar and learn how to implement strategies to increase resilience using an interactive question and answer approach.

Leadership can make or break an organizationÕs future, especially in turbulent times. Few strategic challenges are more compelling than identifying, developing and properly positioning the leaders of tomorrow. Successful organizations embed leadership responsibility at all levels, and invest heavily in leadership development.
With the psychological and emotional role that leaders need to play if they are to optimize morale and productivity during turbulent times, it is more important than ever that organizations understand the four leadership behaviors that are critical during times of uncertainty and change.

If itÕs taught us nothing else, the COVID-19 pandemic has provided the business case for leaders to move from defensive risk management to a forward-looking stance based on strategic resilience. The pandemic crisis has dramatically illustrated the short-sightedness of focusing on a small number of well-defined risks and the need to instead create a long-term strategy to successfully navigate in a world where there is a dynamic pace of change.
Attend this webinar and learn how to move to a broader mandate of integrating the risk function with other core functions to enable a more holistic resilience strategy.

The coming together of minds from different teams and departments allows you to innovate, bring fresh perspectives, and strive towards shared goals. Relying on a single person or group of people to drive innovation excludes the input of different perspectives. Cross-functional collaboration drives progress across business units and departments.
Attend this webinar and learn how to use cross-functional teams to increase engagement, create a sense of purpose, and streamline work processes.

Traditional risk management is no longer an adequate activity to fully understand threats to critical environments such as data centers. With risks including increased demands to power land, and water, combined with supply chain disruptions, managing risk has become much more difficult. The increase in demand for ÒEverything as a ServiceÓ (XaaS) has also complicated this process.
Attend this webinar and learn more about the new risk environment in data centers and other critical environments.

An incident response capability can be applied to any function within an organization as well as when the incident requires shared response between organizations, between organizations and government, and between governments.
Attend this webinar and learn how to build an incident response capability that can be applied to any function and across multiple functions within an organization ensuring it operates as a single unified response system.

An organization in crisis faces many grave threats. Employees can be in physical danger. Buildings can fall. Customers can be lost. But the most serious threat is and always will be the threat to the organizationÕs most important asset Ð its reputation.
To protect the organization from reputation threats requires careful, thoughtful, detailed planning and a methodology for inculcating a culture of crisis preparedness.
In this webinar, you will learn how to prepare the organization for inevitable threats to reputation, execute the crisis communications plan, then, when the crisis has passed, assess and do what must be done before the next threats occur.