Resilience by Design

What can those responsible for measuring organizational performance learn from Agile Performance Management? Monitoring, measuring, analyzing, and evaluating how well the organizationÕs management systems meets the requirements of an international standard is oftentimes an ÒannualÓ activity that misses the mark when it comes to taking advantage of opportunities for continual improvement. Attend this webinar and learn how to create a dynamic performance evaluation process that can evolve and adapt according to a changing environment focused on continual improvement.

A botched COVID-19 communication response not only leads to unwanted stakeholder scrutiny, but it can cause significant physical and emotional harm as well as lasting damage to stakeholder trust, reputation, and the bottom line. While pandemic related information needs are extensive across all stakeholder groups, catering to the information and communication needs of employees is especially important. Join strategic communication and crisis management expert Oliver S. Schmidt as he discusses why employee communication must increase in volume and frequency and how to effectively inform, educate, motivate, and empower employees.

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An operations & maintenance (O&M) program determines to a large degree how well a data center lives up to its design intent. The comprehensive Schneider Electric Data Center Facility Operations Maturity Model (FOMM) is a useful method for determining how effective that program is, what might be lacking, and for benchmarking performance to drive continuous improvement throughout the life cycle of the facility. Attend this webinar to gain an understanding of how implementing the FOMM enables on-going concrete actions that make the data center safer, more reliable, and operationally more efficient.

All supply chains face risks. The more complex and global those supply chains, the greater their exposure. If something can go wrong, it probably will. There are different parts of your organization for managing risk to its supply chain, ensuring continuity of its supply chain, and improving the security of its supply chain. Each of these aspects is essential to increasing the overall resilience of the supply chain, but they are all too often done in silos, duplicating efforts, and missing important elements that fall between the silos. This webinar will review how you can ensure strategies exist to manage supply chain risk, continuity, and security.

This session, delivered by former journalist and now award-winning global crisis communications consultant and pandemic planning specialist, Suzanne Bernier, will look at the evolution of crisis management and crisis communications over the years. Recent case studies and lessons learned will be reviewed, highlighting some of the challenges and successes companies and communities have faced along the way. Suzanne will also review traditional tips and tools required to ensure your organization communicates effectively throughout the COVID-19 pandemic, or any crisis, while avoiding any reputational damage or additional fall-out that could arise.

Are you wondering how to implement the changes to ISO 22301: 2019? How to demonstrate conformance? Gain insight and knowledge from a global 3rd party ISO 22301 Auditor who has conducted audits not only from around the world, but in almost every business sector and industry. Come prepared for this unique interactive webinar where you have the opportunity to submit your questions ahead of time and have them answered online!

To what extent is the management of risk effectively implemented throughout your organization? Is risk management owned by a few or is the management of risk embedded in the responsibility of everyone? Attend this webinar and learn how to identify sources or types of risk, evaluate which risk identification methodologies will work best for you, how to analyze risk impacts, and to better understand how effectively managing risk is essential to increasing your organizationÕs resilience.

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Does your organization practice knowledge management? Do you have a way to measure the knowledge that Òwalks out the doorÓ when good people leave? Knowledge management, when implemented as a discipline, enables the sharing of information and knowledge to enable effective decision-making, learning from experience, and from others. It also addresses the reduction of organizational vulnerability. Attend this webinar and learn how to successfully implement knowledge management at your organization as one way to increase its resilience.

It is time to focus on Information and Communication Technology (ICT) Continuity so that we donÕt have to spend so many resources on IT ÒDisaster Recovery.Ó Attend this webinar and learn how to meet IT challenges, manage IT risk, ensure ICT Service Continuity, and strengthen Technology Recovery when necessary.

The Business Impact Analysis (BIA) is the cornerstone of any Business Continuity Management System (BCMS). As an essential component of the data gathering process, providing analytics that are not just relevant but timely should be a part of everyday operations Ð not a stand-alone project completed every 3 to 5 years. Attend this webinar and learn how to incorporate ÒagilityÓ into the BIA process.

As a significant capital investment, data centers are often under the microscope when it comes to improving performance. Within the industry, there is little doubt that data centers need to run as efficiently as possible to avoid tying up valuable (and often, unnecessary) company resources. Attend this webinar and learn about the latest trends in improving efficiency without compromising performance.

Managing risk should be implemented organization-wide, eliminating silos, and operating as one system. However, more often than not, risk management is conducted by different parts of the organization by different entities with little or no oversight. Attend this webinar and learn how the implementation of management systems can be one tool to eliminate these silos.